Fashion repair shouldn't depend on an artisan's appointment book.
Shoes, leather goods, ready-to-wear: every repair left to chance means a turnaround that drags on, a customer chasing the store and no record of what was done. Repair by ZIQY orchestrates drop-off, suggestions of the right artisan and tracking on a single record, from the store counter to the item handed back.
What weighs most on your repair service?
These are the 8 pain points that come up in (almost) every conversation we have with fashion retailers. Pick the one that weighs on you most.
Repair is back as a buying reflex. After-sales is still run by hand.
Shoes, leather goods, ready-to-wear: repair is becoming a brand promise again rather than a chore. But without standardised qualification, every job turns back into a back-and-forth between store, artisan and customer, by hand, every single time.
* Illustrative sector estimate, not verified. The actual scale varies by partner artisan network and point of sale.
8 pain points, one disorganised after-sales service
Feedback from conversations with store, repair and after-sales teams: common to any high-volume sector, and especially true for footwear, leather goods and ready-to-wear.
-
01
How many repairs?
Nobody has this month's exact figure: volumes live in each store manager's head, not in a dashboard.
Volume unknown -
02
Unclear type of repair
Resoling, alteration or restoration? Without a shared nomenclature, every artisan qualifies the job their own way.
Not standardised -
03
Artisan network run by hand
Phone calls, appointment books, the cobbler's personal WhatsApp: who takes each job is negotiated case by case.
Manual dispatch -
04
Damaged products
Normal wear or a genuine defect? Without grading, everything ends up in the same "to be processed" box.
No grading -
05
No product tracking
The customer never knows where their pair or item stands, so they chase, and the store answers calls instead of selling.
Customer tracking: none -
06
Unquantified stock
Items waiting for repair sit in the stockroom, never qualified: value that exists on paper, not on the balance sheet.
Not qualified -
07
Overwhelmed after-sales
Repair volumes grow faster than the artisan network: jobs pile up and the queue becomes the norm.
Saturated queue -
08
No proof of repair on record
One notebook per store, another per artisan: the repair data exists, but nobody can cross-reference it to show what was repaired.
Not traced
A scattered artisan network, or one managed after-sales service
Circularity isn't a CSR stance: it's a revenue model. And an after-sales service that leaks data costs more than it should.
Scattered artisan repair, today
- Unstructured calls, paper notebooks and personal WhatsApp
- One appointment book per store or per artisan
- Repair decisions made by gut feeling, with no grading
- Unqualified items waiting, invisible value
- No consolidated view of actual volumes
Repair, one after-sales service
- A single customer portal on WhatsApp, no app
- Centralised product data, connected to your ERP
- AI qualification that identifies the service before sending
- Standardised A/B/C/D grading on every job
- Real-time dashboard of volumes and lead times
Repair also feeds the rest of the cycle
Every qualified diagnosis feeds your Digital Passport and your refurbishment and resale flows: one product record, from day 0 to its nth life.
One after-sales service, from store drop-off to the item handed back.
20 minutes are enough to see Repair configured on your own categories: shoes, leather goods or ready-to-wear.
Repair reorganises fashion repair in four moves
Not an overhaul of your stores or your partner artisans: an orchestration layer that qualifies, suggests, tracks and centralises what already flows through store drop-offs, artisans, WhatsApp and paper notebooks.
In-store drop-off settles it before the item goes to the artisan
The item is photographed and qualified in store in 2 minutes. Repair cross-checks the product history and suggests the right service (resoling, alteration or restoration) before the item is sent to the artisan.
A WhatsApp portal replaces the appointment book
No more calls and paper notebooks: the customer follows everything from WhatsApp. Repair suggests the right artisan based on skills, location and workload, across a network rated on quality and lead time.
Expected and actual, on the same line
Every job has an expected lead time and an actual status. The customer sees the gap live, and the store spots drifting jobs before they turn into chaser calls.
The end of notebooks that don't talk to each other
Paper notebooks, PDFs, emails: what used to travel as attachments converges into a single product record, connected to your ERP. It also feeds your Digital Passport and your resale flows.