Renewable energy after-sales shouldn't run on an Excel file.
Panels, inverters, batteries, EV chargers: every poorly qualified return means a misallocated warranty claim, stock gathering dust and a customer chasing you. Repair by ZIQY orchestrates diagnosis, handling and tracking on a single product record, from the first report to the repaired part.
What weighs most on your after-sales?
These are the 8 pain points that come up in (almost) every call we have with renewable energy after-sales teams. Pick the one that weighs on you most.
The installed base is ageing. After-sales still runs on the same tools.
Panels, inverters and batteries come out of warranty in waves. Without standardised qualification, every return turns back into a debate between manufacturer, installer and distributor, by hand, every single time.
* Illustrative sector estimate, not verified: the actual scale varies by installed base and market segment.
8 pain points, one disorganised after-sales service
Feedback from conversations with returns, repair and after-sales teams: common to any high-volume sector, and especially true for solar, storage and EV charging.
How many returns?
Nobody has this month's exact figure: volumes live in the heads of field teams, not in a dashboard.
Unclear return reasons
Manufacturing defect, installation error or normal wear? Without qualification, warranty gets allocated by gut feeling.
Manual after-sales
Phone, email, the technician's personal WhatsApp: a customer request bounces between three channels before anyone handles it.
Damaged products
Transport damage or a genuine fault under warranty? Without grading, everything ends up on the same "to be processed" pallet.
No product tracking
The customer never knows where their repair stands, so they chase, and the after-sales team answers calls instead of repairing.
Unquantified stock
Equipment sits in a corner of the warehouse, never qualified: value that exists on paper, not on the balance sheet.
Overwhelmed after-sales
The installed base grows faster than the team: tickets pile up and the queue becomes the norm.
Everything in Excel
One file per technician, another per site: the returns data exists, but nobody can cross-reference it.
5 scattered tools, or one managed after-sales service
Circularity isn't a CSR stance: it's a revenue model. And an after-sales service that leaks data costs more than it should.
Scattered after-sales, today
- Unstructured calls, emails and personal WhatsApp
- One Excel file per site or per technician
- Warranty allocated by gut feeling, with no grading
- Unqualified returns stock, invisible value
- No consolidated view of actual volumes
Repair, one after-sales service
- A single customer portal on WhatsApp, no app
- Centralised product data, connected to your ERP
- AI diagnosis that qualifies the cause before a site visit
- Standardised A/B/C/D grading on every return
- Real-time dashboard of volumes and lead times
Repair also feeds the rest of the cycle
Every qualified diagnosis feeds your Digital Passport and your refurbishment and resale flows: one product record, from day 0 to its nth life.
One after-sales service, from customer report to repaired part.
20 minutes are enough to see Repair configured on your own categories: panels, inverters, batteries or EV chargers.
Repair reorganises after-sales in four moves
Not an overhaul of your teams: an orchestration layer that qualifies, dispatches, tracks and centralises what already flows through calls, WhatsApp, technicians and Excel.
Pre-diagnosis settles it before the site visit
The customer (end user or installer) sends a photo and a description via WhatsApp. Repair's AI cross-checks the product history and suggests a probable cause (manufacturing, installation or wear) before a technician is sent out.
One WhatsApp portal replaces three scattered channels
No more lost calls and forgotten emails: the customer follows every step from WhatsApp. Repair suggests the technician based on workload, location and product grade, across a network of rated repairers.
Expected and actual, on the same line
Every return has an expected status and an actual status. The customer sees the gap live; the after-sales team spots drifting tickets before they turn into chaser calls.
The end of files that don't talk to each other
Excel, PDFs, emails: what used to travel as attachments converges into a single product record, connected to your ERP. It also feeds your Digital Passport and your refurbishment flows.