Repair by ZIQY, built for bike repair

More bikes repaired. Less time lost managing them.

From drop-off to collection, Repair automates quotes, scheduling, parts and customer updates on WhatsApp, and coordinates your repairers. Your teams stay focused on what they do best: repairing bikes.

  • Remote diagnosis
  • Technician scheduling
  • Managed network
  • WhatsApp updates

15 minutes, no sales pitch.

Workshop simulator

How much time is your workshop losing?

Slide to set your repairs per week.

4.6 h / week

lost to coordination, not mechanics

€206 unbilled / week

Estimate based on ~11 min of admin per repair (calls, parts searches, notes), at an assumed workshop rate of €45/h.

Brands that already chose the ZIQY circular OS, of which Repair is a module

decathlon intersport bocage

Sound familiar?

Six scenes every bike repair network knows by heart. Here is what actually changes with Repair.

Without Repair With Repair

Untagged bike

A €6,000 carbon bike, no record.

Tracked drop-off

Condition, photos, value, in 2 minutes.

Disputed quote

Approved Saturday, forgotten by Tuesday.

A quote that holds

Approved online via a WhatsApp link, timestamped.

Part out of stock

Chain kit missing for eight days.

Managed network

Suggests the workshop that has it.

Customer left in the dark

Diagnosed Monday, silence since.

WhatsApp updates

Every step, live.

Wrong invoice

Full service, billed at the basic rate.

Automatic quote

Parts, labour, the right rate.

Slipping lead time

3 days promised, 3 weeks in reality.

Lead time under control

Alert before it slips.

One repair, live.

The customer follows everything on WhatsApp. You see exactly the same thing, in real time, in Repair.

What the customer sees What the workshop sees
1Drop-off

Bike received, tracking available

Drop-off logged, photos and value recorded

2Quote

€49 quote, approved online via the link

Quote sent by WhatsApp or email, approval timestamped

3Repair

In progress, we'll keep you posted

SLA tracked live, network managed

4Collection

Bike ready for collection in store

Paid online, repair closed and logged

How it works

Four steps, from in-store drop-off to the bike back with its owner, all run through Repair.

Step 1 · 2 min

In-store drop-off

The bike is checked in at the counter: condition, photos, declared value. Tracking starts straight away.

Step 2

Diagnosis & quote

Remote or in-workshop diagnosis. Online quote, link sent by WhatsApp or email, approved and timestamped.

Step 3

Repair

Repair suggests the right repairer in your network, in-house or third-party, and tracks the SLA in real time.

Step 4

Collection

The customer is notified on WhatsApp as soon as it is ready. Online payment, link sent by WhatsApp or email: no queue at the counter.

You are not the first to ask

What bike repair networks ask us before getting started.

Does Repair work for e-bikes?
Yes. E-bike diagnosis (battery, motor, pedal-assist sensor) follows the same flow as conventional bikes, with dedicated fields for the battery serial number and the update history.
We already have a POS system. Do we have to replace everything?
No. Repair runs alongside your existing POS for the workshop and network side: scheduling, quotes, stock, customer updates. Your checkout stays where it already is.
How long does it take to train the team?
A 45-minute session is enough for technicians. By the following Saturday, an apprentice is using it without needing to be shown twice.
We have several stores. Does it work?
Yes, that is the core of Repair: each store keeps its own schedule and stock, with a consolidated view of every store for head office.
Does the customer need to install an app?
No. Updates arrive directly on WhatsApp: no app to install, no account to create, no waiting on hold.
I want to keep the paper logbook for quick repairs. Is that possible?
Yes. Repair supports partial use: many networks start with customer updates only, before moving their full schedule over.

“We went from three different logbooks to a single screen. The spring rush doesn't scare me any more.”

Illustrative testimonial — multi-site bike workshop. Illustrative figures, demo environment.

4.2 h
saved per week, per mechanic
91%
of customers kept informed without an inbound call
-38%
fewer stock-outs on common parts
< 1 h
to set up your workshop

Ready to run a workshop without sticky notes?

Keep your workbench habits. Just change what costs you time between two bikes.

Reply within 24 business hours.