The right diagnosis.The right repair.Right first time.
Repair pre-qualifies the fault remotely, prepares the quote, identifies the parts and suggests the right technician.
- Remote diagnosis
- Parts & availability
- Home & workshop technicians
- WhatsApp updates
15 minutes, no sales pitch.
Hover over a point on the photo to run the diagnosis, appliance by appliance.
Retailers already running on the ZIQY circular OS. Repair is one of its modules.
How much time does your after-sales service lose every week?
Between calls, parts searches and scheduling, every job eats up time that is neither billed nor spent repairing. Move the slider to see the impact across your network.
How much time is your after-sales service losing?
Slide to set your repair jobs per week.
lost to coordination, not repair
€1,960 unbilled / week
Estimate based on ~14 min of admin (calls, scheduling, parts) per repair job, at an after-sales rate of €42/h.
Repairability is no longer optional. The question: endure it, or turn it into an advantage.
European directive on the right to repair, currently being transposed
European Union
extension of the legal guarantee when the consumer chooses repair
EU Directive
spare parts must remain available for washing machines, dishwashers and fridges
EU ecodesign rules
minimum legal guarantee of conformity across the EU
Directive (EU) 2019/771
Your score, recalculated live
Illustrative score, recalculated from the share of parts available within 48h.
EU rules summarised for information only: check how they apply to your products with your legal team. The right to repair raises the bar on quotes, lead times and spare parts: Repair helps you prepare for it, and turn it into a growth driver.
Simulate your after-sales →Your competitors see a cost.You see a growth driver.
What the law requires, Repair turns into value. Three returns on a single platform.
A repaired customer comes back
Every breakdown becomes a brand touchpoint, tracked on WhatsApp, not an anonymous service ticket. A washing machine back in working order is a customer who comes back for the matching dryer.
Recurring after-sales margin
Quotes, parts, labour, home visits for large appliances: repair generates revenue and extends the value of the installed base. Every job carries a clear quote, the parts used and the applicable guarantee.
Proof at every step
Every step is timestamped in an immutable log. Parts, photos, guarantee extension: the record builds up repair after repair, ready to be shown.
One console to run your entire after-sales network.
Repairs in progress, SLAs, quotes, workshop and home technician performance: head office sees everything in real time, across every banner and every country, with no spreadsheets and no blind spots.
- Consolidated tracking of every repair, from diagnosis to collection
- SLA alerts before a lead time slips
- Quotes, parts and guarantees tracked on every job
From head office to the customer, one controlled chain.
Where workshop tools stop at the repair itself, Repair orchestrates the whole journey: head office, network, home or workshop, customer.
A tailored entry point
In-store drop-off for small appliances, scheduled home visits for large appliances. The right channel for the right appliance, without complicating your organisation.
The network, under control
In-house technicians, approved repairers and home service providers, scored on performance. Centralised management, multi-banner, multi-country.
The customer, reassured
Real-time updates on WhatsApp, quote and payment online via a secure link sent by WhatsApp. No app to install, no calling back to ask how the fridge repair is going.
Remote diagnosis
AI pre-qualifies the fault before the technician travels. Fewer wasted visits.
Suggested technician
Repair suggests the right technician based on area and skills; your team approves.
Quote prepared
Parts, labour and lead time costed: the quote goes out in one click.
What Repair can change on the ground.
Illustrative example for a network handling more than 1,000 repair jobs a year.
first-time fix rate, versus 65% before Repair
Illustrative*
lower average cost per job (€260 → €160)
Illustrative*
to propose a technician, versus 2 to 3 days before
Illustrative*
payback period for 1,000 repair jobs a year
Illustrative*
*Illustrative figures, demo environment. Your results will depend on your volume and current network.
The right component, at the right time.
More than a catalogue: what makes a repair succeed on the first visit, and what feeds your sustainability commitments.
Parts catalogue
Purchase price, selling price, OEM or third-party suppliers: a single source of truth for every spare part.
Parts linked to the repair
The technician picks parts from your catalogue or their own: quote and history stay accurate.
Repair rather than replace
Every documented repair feeds your sustainability commitments: parts replaced, appliances back in service.
Decentralised stock
Parts stock tracked at every repairer in the network, to limit stock-outs.
- Parts catalogue with unique SKU
- Configurable purchase and selling prices
- Parts selected on every repair
- Quote costed from the parts
- Retailer or repairer catalogue
- Parts attached to the product history
- Decentralised stock management at repairers
- Parts consumption history per repair
A classic workshop tool, or an after-sales OS?
A classic appliance after-sales setup
- Built for an independent repairer
- Stops at workshop management
- No combined home + workshop view
- Quotes and parts re-entered by hand
- Customer relationship = a service ticket
Repair · by ZIQY
- Built for retailer or manufacturer head office
- Orchestrates brand → network → home/workshop → customer
- Centralised management, multi-banner & multi-country
- Quote, parts and guarantee recorded on every repair
- Brand relationship, tracked on WhatsApp
Every repair job, customer side and team side.
One event, two synchronised views: the customer follows everything on WhatsApp, your network runs it from the application.
One platform, all your appliances.
From washing machines to toasters, from approved networks to multi-brand manufacturers. Every category has its own constraints. Repair adapts to them.
Large appliances
Washing machines, fridges, dishwashers, ovens. Remote diagnosis before any travel, home or workshop repair, SLAs tracked.
Small appliances
Vacuum cleaners, food processors, coffee machines, kettles. In-store drop-off or shipping to a workshop, repair or exchange, quotes and parts handled at scale.
Manufacturers & multi-brand
Approved repairer network, manufacturer warranty and product traceability at European scale.
Air conditioning & heating
Scheduled maintenance, home visits and long-term tracking of the installed base.
Every repair leaves a trace.
Parts, guarantee, impact: every completed job feeds the product history, with no re-entry.
Repair completed
Replaced parts, before/after photos, cost and labour are closed out by the technician.
Timestamped history
Every job is written to an immutable, dated log, available for guarantee claims and inspections.
Guarantee extension
The legal guarantee extension is calculated, the appliance status is updated, the customer history is completed.
Appliance back in service
The closed repair avoids a replacement: the appliance goes back into use, with its full history.
Repair is the beginning, not the end.
Repair is one module of the ZIQY circular OS. Add replacement appliance rental, second-hand or refurbished whenever you are ready, on the same platform, with the same login and the same data.
Discover the ZIQY circular OSWhat after-sales directors ask us.
Yes. Home visits for large appliances, in-store or workshop drop-off for small appliances, on the same platform, with the same management console.
Yes, Repair manages your existing network (in-house and third-party) without replacing it: scoring, scheduling and job tracking.
Allow a few weeks: one pilot store, then a multi-site rollout.
No. The earlier you start, the sooner your after-sales service gains on lead times, quote accuracy and customer loyalty.
No, it connects to it. Repair orchestrates diagnosis, scheduling and online payment via a secure link; your existing tools remain the customer source of truth.
Ready for the right to repair on home appliances?
Book a 30-minute demo. We'll show you how to turn the obligation into an advantage, on your own installed base.